An independent report out today chaired by Rt. Hon Ann Clwyd MP and Professor Tricia Hart calls for a revolution in the way in which the NHS handles complaints.
The report was commissioned by the Prime Minister and Secretary of State for Health, Jeremy Hunt, after the failings at Mid Staffordshire NHS Trust were highlighted by Robert Francis earlier this year. Robert Francis QC highlighted that complaints are a warning sign of problems in a hospital.
The review received 2,500 responses describing poor care and a lack of compassion and deep dissatisfaction with the way in which their complaints had been handled. The review panel also heard from people who had not complained because they felt the process was too confusing or they feared for their future care. Many were also concerned about the lack of independence in the current system.
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